Domo (DOMO) “announced that Banco Bilbao Vizcaya Argentaria (BBVA), one of the largest global financial services institutions in the world, consolidates technology solutions with Domo to help the company – and its more than 121,000 employees – reach its digital transformation goals. BBVA has a presence in more than 25 countries, including a strong leadership position in the Spanish market as Mexico’s largest financial institution, and with leading franchises in South America and Turkey. With such a large and complex business operation, BBVA needed to tackle a variety of operational challenges as part of its digital transformation initiatives, including the organization of extensive amounts of customer information and consolidating various data sources and systems. Domo enabled the financial institution with a simple, tangible and secure path to connecting global teams, developing new key performance indicators (KPIs), democratizing access to customer feedback data and more. As technology upends the traditional relationship between banks and their clients, BBVA has made significant progress in overhauling customer experiences to align with their changing needs. In addition to enabling BBVA with a platform to easily access customer data, Domo also helps BBVA measure and comprehend its customers’ digital interactions in the BBVA app. With the ability to easily and intuitively share key insights with the entire organization, BBVA has seen increased productivity in day-to-day operations.”
Published first on TheFly – the ultimate source for real-time, market-moving breaking financial news. Try Now>>
